Routine and Positive Messages

1. Analyze This Message

Dear Customer Service Representative,

Our Board of Trustees recently decided to close the dining hall on our campus, so we are currently trying to find ways to help our students prepare meals in their dorm room. I recently saw an ad in Collegiate Magazine for your company, and I was hoping that you could send me some information about your services and answer the following questions.

1. Would you be able to ship the microwaves by August 15th?

2. Do the microwaves have any kind of a warranty?

3. How much do the microwaves cost?

4. Do you give discounts on large orders?

5. Is a special outlet required for the microwaves?

6. Are the microwaves easy enough for students to operate? If not, are instructions provided with them?

Your company's microwaves would be used by the majority of students living on our campus every time they prepare food in their rooms, so you would be become well known on campus. I know that this is short notice, but please get back to me as soon as possible, either by phone, email, or a letter.

Thank you.

Cheryl Vanzo

Clemson University

105 Sumter Lane, Apt L

Central, SC 29630

201-835-3856

cvanzo@clemson.edu

9. Revising a Letter: Vacation Planning

5493 Beechwood Drive

Trenton, NJ 08608

April 12, 2009

Florida Resort Bureau

1555 Palm Beach Lakes Boulevard

West Palm Beach, FL 33401

Dear Sir,

My wife and I are planning to take a vacation in late September with our two daughters, and your advertisement in the April 2009 issue of Smithsonian caught my eye. I was hoping that you could send me some brochures in the mail and answer a few questions about your resorts.

1. Which resorts are located near large cities?

2. Which resorts can be reached by public transportation?

3. Which resorts have attractions geared towards teenagers?

4. Do the off-season rates include all amenities?

5. What is the weather like in Florida during September?

6. Who can we contact for information about concerts taking place during our vacation?

We are hoping to find a resort that is near the beach, a golf course, family friendly night entertainment, and is accessible by public transportation, so please send brochures accordingly. I would appreciate it if you could send this information within the next two weeks so we can book our trip and take time off from work accordingly.

Thank you.

Frank C. Atlas